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Frequently Asked Questions about Blocked Drains


Before we look at frequently asked questions here is some advice about dealing with a blocked drain yourself.

Tips and Advice with Pro Drain

If you are going to unblock the drain yourself do it safely. Sewage or excrement is source of harmful micro organisms that include viruses, bacteria and parasites which can cause mild illnesses to potentially fatal diseases.


Information a Drainage Contractor may ask for:

It is also important that you make the drainage contractor or visiting engineer aware if you have previously tried to unblock the drain with drain unblocking acids or harmful chemical solutions. The inconvenience and cost of a blocked drain is something we could all do without - unpleasant odours, possible flooding and in some cases health hazards yet approximately 60% of the drains unblocked in London Areas by Pro Drain are blocked due to disposable items and miss use. Here are a few Tips that may help you keep your drains free flowing.


Recently Asked Questions and Answers
Blocked Drain Clearance in London
Questions & Answer

Question: Will I be charged a call out fee?
Answer: Pro Drain do not charge a call out fee for any services

Question: Will I be charged extra if my drain needs to be jetted?
Answer: Pro Drain do not charge extra for the use of any specialist equipment

Question: How can I clarify the ownership and responsibility for my drainage system?
Answer: If the drainage system only serves your property before connecting to a main sewer this is a single user private drain and the property owner is responsible. If the drainage system is shared and has not been adopted or was constructed before 1937 the responsibility and ownership is shared and each property owner is responsible for the shared drain from the point that their private lateral drain(s) connects to the shared drain until main sewer discharge. An adopted drain or a drain constructed before 1937 is the responsibility of your local water authority.


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